A Path to CEO Social-ability
“Successful leaders will no longer be measured just by stock price. Managing and communicating with shareholders, employees, government, community, customers will be table stakes in the future. They are talking about your business anyway. Why not be included in the conversation?” ~Peter Aceto, CEO, ING DIRECT Canada, quoted from Forbes.com
CEO social engagement is inevitable, so that’s why we loved this great survey and guide from Weber Shandwick,“Seven Habits of Highly Social CEOs”
in order to inspire CEOs. These very practical – and very doable – seven habits are highlighted as:
- Social CEOs use a more expansive set of social tools Highly Social CEOs over-index on usage of every social media channel. These CEOs realize that sociability goes beyond dropping messages into a Twitter feed. World class sociability requires a strategically-crafted plan for driving the company’s content across several channels.
- Highly Social CEOs own a blog These CEOs see the value in long-form, original content and communications as a way of giving their perspectives context, meaning and depth.
- Highly Social CEOs leverage the company website Nearly every Highly Social CEO posts to his or her company’s website — 93%, according to executives surveyed. These leaders realize that the website remains “digital ground zero” for anyone seeking information about a company and its leadership and offers a platform for content to be delivered in multiple formats — video messages, photos, etc.
- Highly Social CEOs self-author Highly Social CEOs are much more likely than the average social CEO to write their own posts (63% vs. 45%, respectively). Highly Social CEOs are such frequent posters that they have probably determined that it is more efficient to do it themselves and are comfortable enough doing so. Weber Shandwick does not advocate using a ghostwriter as a substitute for the CEO’s own perspectives and words. However, under some circumstances, such as summarizing a speech given by the CEO, it is acceptable.
- Highly Social CEOs are forward-looking Not all executives believe that their CEOs are thinking beyond the next quarter. Highly Social CEOs, however, are more likely to be perceived as forward-looking than the average social CEO (68% vs. 61%, respectively). These Highly Social CEOs may intuitively understand that technology and social media are the future of content distribution and they do not want to miss out on this communications revolution that has only just begun.
- Highly Social CEOs are spontaneous yet not too informal Executives were asked to describe the tone of their CEOs’ communications style. The widest gaps between Highly Social CEOs and the average social CEO were for “spontaneous” (78% vs. 73%, respectively) and “formal” (70% vs. 64%). These socially adept CEOs are able to maintain the formality of their office but let stakeholders know that they can react quickly and seize opportunity.
- Highly Social CEOs engage a wider variety of external stakeholders Highly Social CEOs are much more likely than overall social CEOs to target external audiences with their social activities, especially their industry peers but others as well — investors, media and prospective employees. These CEOs see the value in sociability and use it to their companies’ advantages.