POPin Blog

Connecting Employees with the Information They Need

As connectivity via technology increases, companies are still having a hard time creating a seamless communication system within their own companies.  Good communication depends on the company’s culture and ability to pass on the right message in a timely fashion, all while breaking it down into bits employees can easily understand. There are different method’s leaders can use to create an open channels with their employees, all of which allow for honest conversations. A great culture of honesty and transparency begins when there is intent from the leaders. Some of the methods management can use to ensure employees receive the information they need include: Identifying Information Gaps The first step in bridging the communication gap between leaders and employees is identifying existing gaps. Here at PoPin, we allow management teams to run internal surveys where employees give feedback on the areas they need better communication. For example, a marketing employee can comment about lack of access to adequate information on stakeholders meeting, which could possibly inform their marketing efforts. The management can also assess challenges that stop them from communicating some of the information employees need, such as confidentiality. Sourcing Improvement Ideas from Employees PoPin also allows leaders to extend the conversation further and ask employees to suggest different ways the management can improve their systems of sharing information. For example, use of weekly memos, bi-weekly meetings or monthly briefings. Every work place presents a unique set of communication challenges, which employees can help resolve fast. Once the management collects the ideas from employees, it can make a list of the best ideas and choose which ideas to prioritize. Identifying the Methodology to Implement the Ideas Idea collection is not enough; the management must create a framework to identify the best methodology to implement the ideas employees give. Interestingly, our platform provides a system where employees can also contribute in creating such a framework, which then motivates them to implement the changes in the organization’s communication system. Each organization is unique; appreciating this allows the management to approach the process with an open mind. An open mind also allows for more creativity and experimentation. Organizations can also implement multiple ideas gradually. Assessing the Progress made in Communication The best way to ensure sustainable change in internal communication is to create measure that allow for holistic assessment of the changes. Organizations can then reinforce good habits and change those that are not working. The assessment process also allows continuous exchange of ideas. Organizations can follow the above process repeatedly, and gradually implement it into the organization’s culture. Conclusion Connecting employees with the information they need improves productivity. By involving them in the process, companies can cultivate an all-inclusive culture of honesty and transparency. It also opens up a platform for inter-departmental exchange of information, gradually re-defining the information sharing culture in the organization.