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POPin Blog

Why Effective Communication Is a Growing Problem in Organizations

If your employees don’t know what to do, how can they get it done? Unfortunately, a lot of businesses overlook effective communication, which leaves employees confused with what their job involves and what it doesn’t. So they go through their days doing the bare minimum because they aren’t sure what else to do. Communication is the glue that holds a business together. If there isn’t proper communication in the workplace, it can lead to a negative impact on morale, decreased productivity, and weakened interdepartmental relationships. In some situations, it can even reduce overall profit and muddle the business’s public image. And in today’s world of emails and texting, this is a growing problem. Take a look at some of these common communication barriers. If you notice any of these barriers in your workplace, they should be addressed and resolved immediately.

Unclear Expectations

The first step to starting effective communication is making your expectations completely clear. Make sure all your employees know what their job involves, what they can do in the workplace, and what they aren’t allowed to do. This will help them understand their job and feel like it is worthwhile. Instead of scraping by doing as little as they can, they will spend more time on their job and produce better results.

The Short Response Problem

Sometimes important details get lost in the speed and convenience of emails and texts. An email can contain a large chunk of information, and a short response like “okay” or “yes, you’re right” may not actually answer the questions. Make sure you look at the message carefully and respond to and ask questions about each topic specifically.

All Messages Need to Be Edited

Any message you send through any medium needs to be edited for both content and grammar before you click “send.” Think about what you’re about to say, and make sure what you’re saying is relevant, clear, polite, and appropriate. (This is a good practice for verbal conversations too.) Spelling and grammar mistakes can also be confusing and unclear, meaning you risk losing some of the meaning.

Thinking Someone Else “Has It Covered”

If everyone just assumes someone else will take care of things, nothing will get done, which means important deadlines will get missed. In reality, you should assume the opposite. Unless someone else specifically tells you they will take care of a task, you should assume you’re the one who needs to get it done. Be accountable for your work and make sure everyone is on the same page. This may involve having group meetings or brainstorming sessions. Sometimes communicating over email is the wrong tool. Don’t try to put conversations you know you should have in-person in an email because it will “save time.” It will probably just leave people confused and uncertain.

Always Strive for Effective Communication

Without effective communication, a business can’t be successful. A workplace where no one communicates is essentially a place people gather to work on their own things. Want to find out how well your business is communicating? Make sure you look at some of our products.