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POPin Blog

Keeping Misinterpretation from Undermining Employee Engagement

Have you ever looked over at your employees to find them staring blankly at the computer? They’re not typing, or scrolling, and it seems like they aren’t really doing any work at all. This can make you worry about employee engagement, which leads to attrition concerns and other wider organizational problems. In reality, they’re likely just confused, and unsure where to start. With so many requirements, deadlines, and instructions swirling around them, it can be difficult to keep up with who needs what, why they need it, and when they need it by. Add to that a set of vague instructions and unclear requirements and you’re looking at major disorientation. That’s where a little clarification can make a huge difference. Today, we’re discussing a few easy ways you can prevent any future misunderstandings and help steer your workforce toward improved engagement and higher productivity. Ready to learn more? Let’s go!

1. Assign Individual Duties

Have you ever sent an email to a big group of people, then included a call-to-action at the end that really only needed to be assigned to one person? It might look something like this: “By the way, will someone copied on here please let Mr. XYZ know that I’ve got his memo on my desk.” Then, you wait. You wait some more. Mr. XYZ never comes by to get his memo, because everyone copied on the email assumed someone else would take care of it. To avoid this in the future, add a little clarification by clearly stating who you want to perform the assignment rather than throwing it out as a blanket action to avoid employee engagement concerns. This applies to both written and verbal communication.

2. Leverage Communication Tools

From read receipts to more sophisticated software, there are myriad ways to make sure your message was clearly received, that employees understand it, and that they’ve delivered the final product. Take advantage of these employee engagement tools, and use them frequently. Most are equipped with feedback loops that help you monitor a project from start to finish, so you never have to wonder if your message got through. In the event that you do encounter a snag, the best tools help you message employees to work through problems together.

3. Double Check Your Device

With so many personal voice assistants on the market today, it can be easy to trust that when we speak a command into our device, it will understand it and put the next steps into action. Yet, before you press, “Send,” it’s important to give your message another look. Does your spoken email look like it was written in Wingdings? If so, you may be better off finding a computer and typing the message yourself. Better yet, consider picking up the phone and making an actual call (remember those?). In most scenarios, a personal phone call is clearer and more effective when it comes from employee engagement than an email. You’ll also be able to inject tone and inflection into your message, so less clarification will be required later.

More Clarification, Smarter Collaboration

If you feel like you’re not getting across to your employees, or that your messages aren’t being clearly received, it’s time to change how you do business. Our platform helps business leaders connect with their teams so they’re always in the loop when any issues arise. We even help you crowdsolve with your employees so everyone can contribute to your continued success. Give us a try to learn more about how we can help you reduce headaches, lessen stress, and build your bottom line today!