Where do you want to start? Request more info

First Name* is valid

First Name* is invalid

Last Name* is valid

Last Name* is invalid

Work E-Mail* is valid

Work E-Mail* is invalid

Organization* is valid

Organization* is invalid

Phone (Optional) is valid

Phone (Optional) is invalid

is valid

is invalid


Launch a quick multiple choice, rating or scale (1-5) poll to get a quick consensus.

Launch Now


Use POPin to ask multi-question surveys with robust reporting to drive employee engagement.

Launch Now


Have an honest conversation by allowing your participants to see, comment and vote on each other's answers to your question.

Launch Now

Live Event

Engage your audience by presenting their ideas during your live meeting or event.

Launch Now

Invited to join someone's POPin? Click the join link that was sent to you. Need Help?

POPin Blog

Leadership Is Communication: The Service Profit Chain

One of the most fascinating management theories is known as the service-profit chain, which holds that profitable growth is closely linked to employee engagement. The service-profit chain was first proposed in a seminal 1994 paper titled “Putting the Service-Profit Chain to Work,” by James Heskett and his colleagues at the Harvard Business School. Through extensive studies of service industries, the Harvard researchers found that profits and growth are stimulated primarily by customer loyalty, and customer loyalty is a direct result of employee engagement.