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Polling

Launch a quick multiple choice, rating or scale (1-5) poll to get a quick consensus.

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Use POPin to ask multi-question surveys with robust reporting to drive employee engagement.

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Have an honest conversation by allowing your participants to see, comment and vote on each other's answers to your question.

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Engage your audience by presenting their ideas during your live meeting or event.

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POPin Blog

Leadership Is Communication: The Service Profit Chain

One of the most fascinating management theories is known as the service-profit chain, which holds that profitable growth is closely linked to employee engagement. The service-profit chain was first proposed in a seminal 1994 paper titled “Putting the Service-Profit Chain to Work,” by James Heskett and his colleagues at the Harvard Business School. Through extensive studies of service industries, the Harvard researchers found that profits and growth are stimulated primarily by customer loyalty, and customer loyalty is a direct result of employee engagement.