The Secret to Operationalizing Engagement
If you don’t know what someone expects from you, you are bound to fail unless you are extremely lucky. If you take the time to learn what someone expects from you, your chance of succeeding increases greatly — unless they change their mind later.
We’ve all been there. We sit in a meeting, debate an issue and come to an agreement on a path forward. Everyone leaves the meeting and sometime later that day, later that week, later that month, one guy’s perspective changes. The reason why doesn’t matter. What matters is that his perspective is different.