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POPin Blog

POP CIO Survey Reveals Troubling Lack of Staff “Buy-in”

POP just released a surprising new survey of global CIOs which shows a pervasive lack of employee buy-in as the cause for many failed technology initiatives. We already knew that was the case, but now we have more concrete evidence. (For more info, please download a survey infographic here.) According to the survey results, more than half of respondents (52%) said technology initiatives typically fail due to “slow” or “reluctant” adoption from end users. By comparison, 23% cited budgetary issues as the main problem, while 17% cited a lack of buy-in in the other direction – from senior management. One major roadblock for new IT projects involves the glaring inability for management to collect employee feedback and quickly take action. More than half of respondents (58%) said they strive to maintain open communications across various departments, yet they lack solid processes to regularly share ideas. Based on the POP survey, here is a quick summary of the communications problems facing CIOs today:
  • Nearly half (46%) of respondents consider it a “top priority” to understand employee needs to improve productivity and become more efficient in their jobs. Yet half of CIO respondents only pay attention to employee concerns as they arise, rather than getting out in front of issues before it is too late.
  • Just 25% of those surveyed have a process in place to give employees the right tools to do their jobs. More than half (57%) said they have “some” processes in place, but they “could be more nimble” in this area. Another 18% cited “limited resources” to react to their employees’ suggestions in a timely manner.
  • As a result, just 3% of CIOs surveyed said they have the ability to solicit feedback directly from individual employees today. In other words, 97% of CIOs lack a direct feedback loop!
To solve a significant business problem, 42% of CIOs still try to physically “get everyone together and brainstorm” possible solutions in regular in-office meetings. Another 36% prefer brainstorming by email, while 18% rely on town-hall style meetings. Hundreds of POPin sessions have shown us that crowd-solving solutions on smartphone apps are a more efficient platform to increase staff engagement by combining elements of social media, surveys, and text messages. Almost half of CIOs (49%) have had some experience with crowd-solving solutions, but nearly as many (48%) have never tried crowd-solving. Just 4% of CIOs regularly rely on crowd-solving to collect feedback and make decisions today. Our mission at POP is to reverse that trend and help the vast majority of CIOs make the move to modern crowd-solving solutions.