POPin Blog

Proven Ways to Make Anonymous Staff Feedback Really Work

Employees quit their jobs for all sorts of reasons, but the best employers value obtaining staff feedback to ensure a quality work environment. They understand that it’s important to have a dynamic and collaborative opportunity to make improvements and increase overall workplace productivity. With that said, obtaining anonymous staff feedback is very important to receive honest, unfiltered suggestions. Learn how to actually use this feedback to improve your company! Look for Trends Once you’ve gathered all your feedback, you need to actually go through it! While this may seem daunting, understand that it’s an excellent opportunity for growth and improvement. Look for the trends. Do you notice that many employees struggle to answer a specific question? Are you noticing a trend in a particular strength or weakness? Seeing the same language in multiple feedback forms- are your employees happy at their jobs? These trends tell you something. Take note of it. Focus on Critical Red Flags If you notice a particularly glaring trend of dissatisfaction, it’s time to dig a little deeper into what’s going on. As an employer, you need to be able to come up with appropriate solutions to boost workplace morale. First, identify what’s in your control to change. Maybe it means considering hiring more staff. Maybe it means less face-to-face meetings and more email communication. And, maybe it means increasing the compensation for your hard workers. Don’t have a whole lot of control over these things? Talk to the people who do have control, whether it’s your bosses, owners, or the HR department. Be honest and ruthless with this process (even if it hurts). Knowing the weaknesses in your own management and company organization can only help you get stronger in the long-run. Follow up With Employees What good is staff feedback if you don’t intend to act on it? Here’s the thing: most employees won’t even bother filling out anonymous forms if they feel like the company won’t do anything with their responses. It’s very important for you to actually provide feedback and follow-up. Hold a brief meeting (or construct an email) and summarize the results. Discuss what you’ve learned and leave communication open for clarification and interpretation. Discuss why it’s important for you to improve in these areas. Most of all, thank your employees for their honest and thoughtful responses. Discuss your tangible plan-of-attack for addressing certain suggestions or needs. Your employees rely on you for direction and leadership. Don’t let them down by being wishy-washy, passive-aggressive, or vague. The greatest gift you can give your employees is a happy and healthy work environment. If they tell you something is wrong or not working, you owe it to them to do your best to fix it. Final Thoughts on Staff Feedback If you want productive and attentive employees, you need to know what is and isn’t working in your company. Appropriately using staff feedback to make positive change is one of the best choices you can make as an employer. Here’s to a happy workplace.