Why Communication Cannot Just involve One-Way Monologues
Effective work communication is arguably the key ingredient to a healthy and successful workplace. Properly communicating can boost productivity
and increase employee morale and happiness. So why is great communication so difficult to achieve? One reason is that effective work communication is a two-way street. If you as a leader are only communicating through one-way monologues, you’re limiting your potential for success. Here’s why.
Improvement Comes from Feedback
Many websites have a feature where visitors can submit feedback about the site or the business it belongs to. Sometimes they’ll pass along something positive, like a thank-you note or praise for a great customer service experience. Other times the feedback isn’t as nice. They’ll complain about an unhelpful sales rep or argue that prices or too high. Other times they’ll report a 404 error on the website or a defect in a product they bought. So why do those websites provide an option to submit feedback? It’s because that feedback is very valuable. Without that feedback, how would they know what makes their customers happy? How long would it take them to find the website glitch or product failures without user-submitted reports? Great companies can take that feedback and do something with it. They can promote the rep with the great reviews to train new employees about the job. They can investigate the cause of the product defect to create something even better than before. In much the same way, two-way communication allows you to receive beneficial and insightful feedback
and ideas. Your employees and co-workers see and hear things you don’t; they have different experiences than you. If you only use one-way monologues to communicate, you’re shutting yourself off from this feedback. Keep that door open and allow effective work communication with ideas and opinions flowing back and forth.
Domination Can’t Equal Collaboration
The success of any company with multiple employees is based on collaboration. Business is a team sport
. All the players have a special role on the team. Only through teamwork can all those individuals create something far beyond their own capabilities. One-way communication is not collaborative by nature. It involves only one voice, one point of view, one set of skills and experience. Nobody else is allowed to contribute. As such, one-sided conversation can directly inhibit the very key to business success. As great as they are, even Michael Jordan and LeBron James can’t win basketball games on their own. They need teammates
that can help play defense, rebound, and yes, maybe even score a few points. Remember to pass your teammates the ball.
Everyone Communicates Differently
Some people are outgoing, talkative, and comfortable around everyone. Others are more reserved and introverted or even shy. Everyone has their own preferred methods of communicating
. For some, a monologue might be very impactful. Like students in a lecture hall at a college, some people retain information better by listening, thinking, and taking notes. Others learn better through more interaction and hands-on activity. These are more like the college students who excel through lab work and field experience. As a leader, it’s your responsibility to learn the different habits and tendencies of your employees to communicate most effectively. By adjusting how you communicate, you can get the most out of your office interactions.
Tools for More Effective Work Communication
POPin makes it easier to have two-way communication in the office. Take some time today to see how our powerful tool
can help your workplace.